For those of you who like to keep it short and sweet, you can also call us “phi”. Read on to get to know us better! or Read on to learn what makes us tick!
Customer Experience or CX, is defined as the experience an organization provides its customer at every touchpoint of interaction, throughout the customer’s journey and the lifecycle of the business relationship.
And this, is what we specialise in helping our clients do – from defining and planning their entire CX roadmap, to designing and executing each intervention as a best-in-class experience.
At 100+ people strong, we have researchers, designers, developers, and content producers who provide services across the CX spectrum - Digital Strategy, UX, UI, front-end engineering, motion graphics and more.
Deep research, honed processes, a mind-set oriented towards innovation and very hard work is combined with bursts of inspiration have enabled us to deliver compelling solutions consistently – some of which have become gold standards in industry.
MeetVaibhav
Vaibhav Naregal is the Managing Director of Timona Services Limited, an IT Consultancy company based in the UK, and has around two and half decades of Technology experience spanning from Software programming, Business analysis, IT Project Management and IT Programme management primarily in the Financial Services domain. He has a strong combination of business and technical acumen based on diverse experience with a Bachelors in Electronics and Telecom Engineering from the University of Pune India, and an MBA from Kingston Business School, London.
Having led a plethora of medium to large IT projects and programmes, Vaibhav has consulted for prestigious names like GE Consumer Finance, GE Commercial Finance, JP Morgan, Barclays, Credit Suisse, UBS and HSBC in multiple geographies like India, Hungary and The UK. Vaibhav’s strong passion for Customer experience (UX UI) led him to collaborate with Fractalink India to provide niche and cost-effective UX UI Digital transformation consultancy to the UK and European markets.
what we love doing
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DIGITAL STRATEGY
Leveraging the power of digital technology to transform and streamline businesses.
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user experience
The craft of putting the user at the centre and creating experiences that engage and enable.
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user interface
Designing a layer that provides differentiation and brings the brand’s personality to life.
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augmented reality
A future where the virtual mixes with the real is here today!
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User research
A process that enables us to pick up nuances of user behaviour and provide actionable insights.
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front end engineering
Engineering breathes life into our imaginations and puts ideas to real use.
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motion graphics
Transitions, animations and storytelling brought to life.
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virtual reality
Not just a buzz word. Meaningful interventions that find a place in the customer journey.
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brand design
Defining a brand’s personality. Defining its communication strategy. Designing the brand language.
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usability studies
An integral part of the process of continuous enhancements to user experiences.
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event design
Think of us when an event needs to leverage technology and content!
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product design
Partners in the quest to create products that are unique and add value to the users’ lives.
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voice experience
Building experiences with the most natural way that humans interact – through voice.
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artificial intelligence
Harnessing the potential of artificial intelligence to enhance a user’s journey
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internet of things
Everyday objects are transforming themselves in this connected revolution to become smarter.
We are story tellers. It is the oldest and most effective way of communication. Our thoughts, our experiences and our insights – presented in short, easy to consume articles.